Teleserv Citizen Services
May 7th, 2012
We do almost anything online these days. Things like paying bills, ordering food, and finding information about various kinds of stuff. However, availing of government services has always been a pain for me as I have to put up with going to the office, the long lines and long processing times.
That was the problem that Pilipinas Teleserv, Inc. (Teleserv) is trying to address. The company developed proprietary services for various Philippine government agencies that have improved the way citizens transact with government.
Teleserv is experienced in customer service activities with operations running 24/7, 365 days a year. Connecting their expertise with the current need to improve government transactions paved the way for Citizen Services.
Filipinos can now be provided with efficient, cost-effective and convenient services as Teleserv partnered with some Philippine government agencies. I tried this myself (read more of this experience in succeeding paragraphs) and I was completely satisfied and happy with the service.
Here are the three government agencies that partnered with Citizen Services:
- National Statistics Office
Developed for the National Statistics Office (NSO). This facilitates the application of Birth/ Marriage/ Death/CENOMAR Certificates by telephone and through the internet with a courier service for the delivery of the document requested by the applicant.
- Department of Foreign Affairs
Developed for the Department of Foreign Affairs (DFA). It allows Filipino citizens the facility to avail of a more convenient and expeditious application process for new, expiring, and expired Philippine passports. Applicants may set an appointment by going online through its dedicated website www.passport.com.ph or by calling the DFA Appointment Hotline 737-1000. This service is free.
The system is designed to help eliminate long queues formed with the old walk-in system, as the applicants would be pre-processed using information given via hotline or online.
- Philippine Overseas Employment Agency
Developed for the Philippine Overseas Employment Administration (POEA). It provides Overseas Filipino Workers (OFWs) a convenient, hassle‐free application procedure for Overseas Exit Clearances while on vacation in the Philippines.
OEC processing comes with PHILHEALTH and OWWA membership updates. Balik-Manggagawa OEC Delivery is available nationwide and is coupled with an inquiry hotline 737-7777. An OEC Express Delivery booth is also situated inside the POEA Balik Manggagawa area to cater to OFWs who find themselves at the POEA.
Personal Experience with Teleserv Citizen Services
My mom used to be the one who would request for copies of my birth certificate so I didn’t really know the process and how convenient or hard it is.
However, as soon as I got the invite to the Teleserv event, I gave Citizen Services a try by ordering copies of my NSO birth certificates.
The process was completely awesome! I was blown away by how easy and efficient the process is!
I just visited the Citizen Services website, answered a few questions, chatted with the call center agent (who was very helpful & friendly), paid the processing fee and in less than a week, I got the birth certificates delivered to me!
Knowledge is indeed power. If I haven’t known about Teleserv’s services, I wouldn’t have experienced how easy it is already to apply for NSO certificates. So here I am, sharing with you what I learned and experienced.
Getting NSO certificates, Passport appointments and OEC has become so much simpler with Teleserv Citizen Services! I’ll surely avail of those services when I need them in the future. Oh, and by the way, GSIS services will come soon on Teleserv Citizen Services.
Teleserv Citizen Services
NSO inquiries: +63-2-7371111
DFA inquiries: +63-2-7371000
POEA inquiries: +63-2-7377777